Our Returns Promise

Heavy & Fragile Items:

When your order arrives, our white-gloved delivery men will remove all packaging and place it in your room of choice. If you’re not completely satisfied, they can take it away with them, completely free of charge.

Fill out a Returns Form and include it with your items.
Call our Customer Service team and they will organise for your items to be collected. Please be aware, it may take up to 28 days for collection (40 days for more remote areas).
Please keep a reference of your parcel tracking number, it will allow us to identify your package if you have any queries about your return.
Please note that if you live overseas, returns must be organised at your own expense.

Small Items:

Via our delivery service:

To return part of /all the items in your order, please use the Parcelforce returns label enclosed (keep the customer use only detachable strip at the bottom for reference of your parcel tracking number).
Please complete the returns advice on the back of the invoice enclosed, so we know what you are returning and why.
This is important as we need the invoice to process your return.
We will aim to refund you in ten working days upon receipt of return.
Please pack and label your item/s carefully to ensure they are not lost or damaged in transit. Items must be unused, in their original packaging, with tamper seals intact.
Finally, please drop off at your local post office who will take it from there.